Refund Policy

We want you to be happy with your cards. Because trading cards are collectibles whose value depends on condition, our return policy is designed to protect both you and us.

Returns
You can request a return within 14 days of receiving your order. To be eligible:
- Single cards must be returned in the same condition you received them, in the original sleeve/toploader, with no signs of handling, damage or tampering.
- Sealed products (booster packs, boxes, ETBs, etc.) must be unopened with original shrink wrap intact.
- You must include your order number as proof of purchase.

To start a return, contact us at alexandre.js.hamelet@gmail.com with your order number and the reason for the return. Items sent back without an approved return request will not be accepted.

Return shipping costs are paid by the buyer, unless the return is due to our error (wrong item, item not as described, or damage in transit). Please ship returns with tracking and proper protection (sleeve + toploader + rigid mailer). We are not responsible for items lost or damaged on their way back to us.

Card condition
All singles are graded and photographed before listing. If a card you receive does not match the condition described in the listing, contact us within 3 days of delivery with clear photos (front and back) and we will make it right with a replacement, partial refund or full refund.

Damaged or wrong items
Please inspect your order on arrival. If your item is damaged in transit or you received the wrong item, contact us within 3 days of delivery with photos of the item and packaging. We will cover return shipping and send a replacement or full refund.

Non-returnable items
- Opened sealed products (packs, boxes, etc.)
- Singles showing handling or damage after delivery
- Graded (slabbed) cards with a cracked or tampered case
- Pre-orders once the product has shipped, unless defective
- Sale / clearance items and gift cards
- Cards returned without the original sleeve/toploader

Exchanges
To exchange an item, request a return and place a new order for the item you want.

European Union — 14-day cooling-off period
If your order is shipped to the European Union, you have the right to cancel or return it within 14 days of delivery for any reason, without justification. Items must be in the same condition you received them, and sealed products must remain unopened.

Refunds
Once we receive and inspect your return, we will email you to confirm whether your refund is approved. Approved refunds are issued within 7 business days:
- Card payments: refunded to your original card (your bank may take extra time to post it).
- PromptPay / bank transfer: refunded by PromptPay or bank transfer to an account in the buyer's name.
Original shipping fees are non-refundable unless the return is due to our error.

Questions? Contact us at alexandre.js.hamelet@gmail.com